Privacy Policy

Niagara Falls Discovery Tours Privacy Policy

Description:

Niagara Falls Discovery Tours is dedicated to safeguarding your personal information. This policy outlines how we gather, utilize, disclose, and protect your data when you interact with us or visit our website. We ensure compliance with relevant laws, including GDPR, CCPA/CPRA, TCPA, CASL, and COPPA.

Policy Scope

This policy applies to all Niagara Falls Discovery Tours users, including Travelers, Guides, and Guide applicants, as well as our platforms and services, such as applications, websites, technology, facilities, and other services (collectively, the “Niagara Falls Discovery Tours Platform”). This policy only covers personal information, excluding aggregate data or non-identifiable information.

Collected Information

Personal Information: We collect personal data you provide through our website, phone, or email, including your name, phone number, email address, and mailing address.

Automatically Collected Information: When you visit our website, we may collect device and usage information, such as IP address, browser type, operating system, referring URLs, and viewed pages. Provided Information

Account Registration: When creating an account, we collect information such as name, email address, phone number, birth date, profile photo, and payment details. We may request additional identity verification documents, like a driver’s license or profile picture.

Guide Information: Guide applicants provide information, including name, email address, phone number, birth date, profile photo, physical address, government identification number, Guide’s license, vehicle information, and car insurance details. We collect payment information, including bank routing numbers and tax data. Additional documentation may be required for specific locations or identity confirmation.

Niagara Falls Discovery Tours Collected Information

Ratings and Feedback: We gather feedback and ratings you provide about the Niagara Falls Discovery Tours Platform and services, including information about Travelers or Guides. Communications: We collect information from your interactions with us, including surveys, research projects, and messages or attachments you send.

Information Collected When Using the Niagara Falls Discovery Tours Platform

Location Information: We collect location data (GPS, WiFi, IP address, and Bluetooth) based on your app settings and device permissions. For Travelers, we collect precise location data when you use the app, including in the background, from tour start to finish. For Guides, we collect precise location data when you use the app and for a limited time after exiting Guide mode to detect incidents.

Usage Information: We collect data about your platform use, including tour information (date, time, destination, distance, route, payment, and promotional codes). We also collect mobile sensor data and information about your interactions with our apps and websites.

Device Information: We collect data about devices used to access the platform, including device model, IP address, browser type, operating system, carrier, manufacturer, and push notification tokens. For Guides, we collect mobile sensor data and may collect data from installed devices in vehicles.

Communications Between Travelers and Guides: We facilitate phone calls and text messages between Travelers and Guides through a third party, collecting information about these communications, including phone numbers, date, time, and message contents. We may monitor or record phone calls for security purposes, notifying you beforehand.
Address Book Contacts: You may grant us access to your contact list to refer friends or access calendar information for tour alerts. We access and store this information according to applicable policies.

Calendar Information: You may grant us access to your calendar for tour alerts and other features. We adhere to calendar provider policies, allowing you to remove our access at any time through in-app or account provider settings.

Cookies, Analytics, and Third-Party Technologies

We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the Niagara Falls Discovery Tours Platform and interact with advertisements, to make your Niagara Falls Discovery Tours experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences.

Inferences

We may infer certain information from your interactions with the Niagara Falls Discovery Tours Platform and other personal information available to us. For example, if you frequently book tours, we may infer you are a frequent traveler.

Information We Collect From Other Sources

Service Providers and Other Parties: Service providers and other parties provide us with information needed for core aspects of the Niagara Falls Discovery Tours Platform, as well as for additional services, programs, loyalty benefits, and promotions.

Referral Programs: If someone refers you to Niagara Falls Discovery Tours, we will collect information about you from that referral, including your name and contact information. Other Users and Sources: Other users or public or third-party sources may provide us information about you.

How We Use Your Information

We use your information to: Communicate with You: Respond to inquiries, send administrative communications, and keep you informed about your case or our services.

Marketing and Promotional Communications: With your explicit consent, send newsletters, updates, or marketing offers via email, phone, or text message.

Legal Compliance: Comply with laws, respond to legal requests, or protect our rights. Providing the Niagara Falls Discovery Tours Platform

We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platforms. To do this, we use your personal information to:

Verify your identity and maintain your account, settings, and preferences; Connect you to your tours and track their progress;

Provide various Niagara Falls Discovery Tours Platform offerings to you, such as vehicle services and third-party promotional advertisements that may be personalized to you;

Calculate prices and process payments;

Allow Travelers and Guides to connect regarding their ride and to choose to share their location with others.

Communicate with you about your use of the Niagara Falls Discovery Tours Platform and experience.

Collect feedback regarding your experience; Facilitate additional services and programs with third parties; and Operate contests, sweepstakes, and other promotions.

Maintaining the Security and Safety of the Niagara Falls Discovery Tours Platform and its Users

Providing you with a secure and safe experience drives our platform, both on the road and on our apps. To do this, we use your personal information to:

• Authenticate and verify users;
• Verify that Guides and their vehicles meet safety requirements;
• Investigate and resolve incidents, accidents, and insurance claims;
• Encourage safe driving behavior and avoid unsafe activities.
• Find and prevent fraud; andBlock and remove unsafe or fraudulent users from the Niagara Falls Discovery Tours Platform.

Building and Maintaining the Niagara Falls Discovery Tours Community Niagara Falls Discovery Tours works to be a positive part of the community.
We use your personal information to: Communicate with you about events, promotions, and campaigns; Personalize and provide content, experiences, and targeted advertising to promote and grow the Niagara Falls Discovery Tours Platform; and Help facilitate donations you choose to make through the Niagara Falls Discovery Tours Platform.

Providing Customer Support

We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to: Investigate and assist you in resolving questions or issues you have regarding Niagara Falls Discovery Tours Platform; and Support you or respond to you.

Improving the Niagara Falls Discovery Tours Platform We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:

• Perform research, testing, and analysis
• Develop new products, features, partnerships, and services;

Prevent, find, and resolve software or hardware bugs and issues; and Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.

Responding to Legal Proceedings and Requirements

Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.

How We Disclose Your Information

No Sale or Rental: We do not sell or rent your personal information, including your SMS consent or phone number, to any third party for marketing purposes.
Service Providers: We may share your information with trusted service providers who assist us. Legal Requirements: We may disclose your information when required by law, regulation, or legal process, or if necessary to protect our rights, property, or the safety of our users or others.

Sharing Between Niagara Falls Discovery Tours Users

Travelers and Guides: We share information between Travelers and Guides to facilitate tour bookings and ensure a seamless experience. This includes sharing the Traveler's pickup and destination, location, name, profile photo, and rating with the Guide. Guide Information Shared with Traveler

Once a Traveler books a tour, we may share with the Traveler the Guide's name, profile photo, preferred pronouns, rating, real-time location, and the vehicle make, model, color, and license plate, as well as other information in the Guide's Niagara Falls Discovery Tours profile, such as information Guides choose to add (like background information and reasons for tour guiding) and Guide statistics (like approximate number of tours and years as a Guide).

Sharing Contact Information

Although we help Travelers and Guides communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other users when enabling this. If you report a lost or found item to us, we will seek to connect you with the relevant Traveler or Guide, which may include sharing actual contact information with your consent.Tours Paid For by Others

If someone else pays for a tour on your behalf, we may share some or all of your tour details with that party. This may include your identity (such as name and contact information), the date, time, cost, rating given, region of the tour, and pick-up and drop-off locations. Disclosures to Service Providers and Other Parties

Depending on whether you're a Traveler or a Guide, Niagara Falls Discovery Tours may disclose the following categories of your personal information to provide you with a variety of the Niagara Falls Discovery Tours
Platform's features and services:
Personal identifiers, such as your name, address, email address, phone number, date of birth, government identification number, and driver's license information, vehicle information, and car insurance information; Financial information, such as bank routing numbers, tax information, and any other payment information you provide us; Commercial information, such as tour information, Traveler/Guide statistics and feedback;
Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile and other forms of advertising identifiers; Location data

We disclose those categories of personal information to these other parties and service providers to fulfill the following purposes:

• Maintaining and servicing your Niagara Falls Discovery Tours account;
• Processing or fulfilling tours or other offerings of the Niagara Falls Discovery Tours Platform;
• Providing you with customer service;
• Processing transactions and payments;
• Processing Guide applications;
• Verifying the identity of users;
• Detecting and preventing fraud and unsafe activity;
• Providing Guide loyalty and promotional programs;
• Providing marketing and advertising services to Niagara Falls Discovery Tours, including to provide targeted and cross-contextual behavioral advertising personalized to you;
• Providing analytics services to and by Niagara Falls Discovery Tours; and
• Researching to develop and improve the Niagara Falls Discovery Tours Platform.
• Disclosures for Legal Reasons and to Protect the Niagara Falls Discovery Tours Platform

We may disclose your personal information in response to a legal obligation, or if we have determined that disclosing your personal information is reasonably necessary or appropriate to: Comply with any applicable federal, state, or local law or regulation, civil, criminal, or regulatory inquiry, investigation or legal process, enforceable governmental request, or requirement as a condition to operate; Respond to legal process (such as a search warrant, subpoena, summons, or court order); Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.

Disclosure of Personal Information

In Connection with the Sale or Merger: We may disclose your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our business. Upon Your Further Direction: With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.

How We Store and Protect Your Information

We retain your information for as long as necessary to provide you and our other users with the Niagara Falls Discovery Tours Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as tours and payments for an indefinite period to ensure we can perform legitimate business functions, such as accounting for tax obligations. We also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our terms and policies. If you request account deletion, we will delete your information as outlined in the “Deleting Your Account” section below.

Data Security and Breach Notification

We implement reasonable security measures to protect your personal information. In the event of a data breach that compromises your data, we will notify affected individuals and take remedial steps in accordance with applicable law.

International Data Transfers

If you access our services from outside our primary jurisdiction, please note that your information may be transferred to and processed in jurisdictions with different data protection laws. We take steps to ensure your data is adequately protected during such transfers.

Contact Us

For questions regarding these SMS Terms or your consent to receive SMS communications, please contact:

Niagara Falls Discovery Tours
Local: +1 9053511362
Email: niagarafallsdiscoverytours@gmail.com

Your Rights and Choices Regarding Your Data

You can:

Unsubscribe from our commercial or promotional emails Opt out of receiving push notifications through your device settings

Review and edit certain account information
Prevent your device from sharing location information
Modify your cookie settings on your browser
Access the information we have about you
Delete your Niagara Falls Discovery Tours account at any time

Location-Specific Rights

Some states and provinces provide specific rights to residents regarding personal information.

Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated “Last Updated” date.

Niagara Falls Discovery Tours Privacy Policy

Niagara Falls Discovery Tours is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website or interact with us in any manner.

Cookies, Analytics, and Third-Party Technologies

We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the Niagara Falls Discovery Tours Platform and interact with advertisements, to make your Niagara Falls Discovery Tours experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences.

Inferences

We may infer certain information from your interactions with the Niagara Falls Discovery Tours Platform and other personal information available to us. For example, if you frequently book tours, we may infer you are a frequent traveler.

Information We Collect From Other Sources

Service Providers and Other Parties: Service providers and other parties provide us with information needed for core aspects of the Niagara Falls Discovery Tours Platform, as well as for additional services, programs, loyalty benefits, and promotions.

Referral Programs: If someone refers you to Niagara Falls Discovery Tours, we will collect information about you from that referral, including your name and contact information. Other Users and Sources: Other users or public or third-party sources may provide us information about you.

How We Use Your Information

We use your information to:
Communicate with You: Respond to inquiries, send administrative communications, and keep you informed about your case or our services.
Marketing and Promotional Communications: With your explicit consent, send newsletters, updates, or marketing offers via email, phone, or text message.
Legal Compliance: Comply with laws, respond to legal requests, or protect our rights.

Providing the Niagara Falls Discovery Tours Platform We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platforms. To do this, we use your personal information to:

Verify your identity and maintain your account, settings, and preferences; Connect you to your tours and track their progress;

Provide various Niagara Falls Discovery Tours Platform offerings to you, such as vehicle services and third-party promotional advertisements that may be personalized to you;

Calculate prices and process payments;

Allow Travelers and Guides to connect regarding their ride and to choose to share their location with others. Communicate with you about your use of the Niagara Falls Discovery Tours Platform and experience. Collect feedback regarding your experience.

Facilitate additional services and programs with third parties; and Operate contests, sweepstakes, and other promotions.

Maintaining the Security and Safety of the Niagara Falls Discovery Tours Platform and its Users

Providing you with a secure and safe experience drives our platform, both on the road and on our apps. To do this, we use your personal information to:
Authenticate and verify users;

Verify that Guides and their vehicles meet safety requirements;
Investigate and resolve incidents, accidents, and insurance claims;
Encourage safe driving behavior and avoid unsafe activities.
Find and prevent fraud.
Block and remove unsafe or fraudulent users from the Niagara Falls Discovery Tours Platform.

Building and Maintaining the Niagara Falls Discovery Tours Community

Niagara Falls Discovery Tours works to be a positive part of the community. We use your personal information to:
Communicate with you about events, promotions, and campaigns;
Personalize and provide content, experiences, and targeted advertising to promote and grow the Niagara Falls Discovery Tours Platform; and Help facilitate donations you choose to make through the Niagara Falls Discovery Tours Platform.

Providing Customer Support

We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:
Investigate and assist you in resolving questions or issues you have regarding Niagara Falls Discovery Tours Platform; and Provide you support or respond to you.

Improving the Niagara Falls Discovery Tours Platform

We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:
Perform research, testing, and analysis;
Develop new products, features, partnerships, and services;
Prevent, find, and resolve software or hardware bugs and issues; and Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.

Responding to Legal Proceedings and Requirements

Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.

How We Disclose Your Information

No Sale or Rental: We do not sell or rent your personal information, including your SMS consent or phone number, to any third party for marketing purposes.
Service Providers: We may share your information with trusted service providers who assist us. Legal Requirements: We may disclose your information when required by law, regulation, or legal process, or if necessary to protect our rights, property, or the safety of our users or others.

Sharing Between Niagara Falls Discovery Tours Users

Travelers and Guides: We share information between Travelers and Guides to facilitate tour bookings and ensure a seamless experience.

Data Storage and Protection

We retain your information for as long as necessary to provide you and our other users with the Niagara Falls Discovery Tours Platform. We take reasonable and appropriate measures to protect your personal information.

Your Rights and Choices

Email Subscriptions: You can unsubscribe from our commercial or promotional emails.
Push Notifications: You can opt out of receiving push notifications through your device settings.
Profile Information: You can review and edit certain account information.
Location Information: You can prevent your device from sharing location information through your device’s system settings.

Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated “Last Updated” date.

Contact Us

Niagara Falls Discovery Tours
CANADA: Niagara Falls Discovery Tours 6170 Falls View Boulevard, Niagara Falls, L2G 7T8 ON, Canada
Local: +1 9053511362
Email: niagarafallsdiscoverytours@gmail.com

SMS Terms of Service

By accessing or using our services, including receiving SMS communications, you agree to these Terms. Consent for SMS Communication: By providing your phone number and opting in, you consent to receive SMS messages from Niagara Falls Discovery Tours. Message Frequency and Data Rates: Message frequency may vary based on your interactions with us. Standard message and data rates charged by your mobile service provider may apply. Opt-Out and Help: You can opt out at any time by replying “STOP” to any SMS message you receive. For assistance, reply “HELP” to any SMS or contact us directly. Sender Identification and Record-Keeping: All SMS messages from us will clearly identify Niagara Falls Discovery Tours as the sender and include our contact details. We retain records of your SMS consent for a minimum of three years.